Returns & Replacement

At Entealth, we take every effort to ensure that you receive the correct product in good and usable condition. Returns or replacements are accepted only in the following circumstances:

Eligible for Return or Replacement

You may request a return or replacement if:

• The wrong product was delivered — You received a product that is different from the one you ordered.
• The product was received damaged or unusable — The correct product was delivered, but it arrived damaged or in a condition that makes it unusable.

How to Request a Return or Replacement

To raise a return or replacement request, please email us at return@entealth.com within 2 days of delivery.

Your request must include:

• Clear photos of the product received
• A photo or video showing the damage or issue, where applicable
• Clear photos of the product packaging
• A clear photo of the shipping label

Our team will review the request and, once verified, provide the next steps for the return or replacement.

Non-Eligible Returns

Returns or replacements will not be accepted for reasons other than those mentioned above, including:

• Change of mind
• Incorrect product, size, variant, or quantity selected by the customer
• Product no longer required
• Minor cosmetic variations that do not affect the product’s quality, usability, or functionality

Important: Please inspect your order as soon as it is delivered. Return or replacement requests submitted after 2 days from the date of delivery may not be accepted.

Entealth reserves the right to assess and verify each return or replacement request before approving it.